Privacy Policy

1. Introduction and General Terms

First Contact Agility is committed to protecting your personal information when you are using First Contact Agility services. We want our services to be safe and enjoyable environments for our customers. This Privacy Policy relates to our use of any personal information you provide to us through the First Contact Agility website.
In order to provide you with the full range of services, we are sometimes required to collect information about you.
This privacy policy explains the following:

• what information First Contact Agility may collect about you;
• how First Contact Agility will use information we  collect about you;
• whether First Contact Agility will disclose your details to anyone else;
• your choices regarding the personal information you have provided to us;
• the use of cookies on First Contact Agility website and how you can reject these cookies.

As set out above, First Contact Agility is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What information will First Contact Agility collect about me?

We may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested, you enable the First Contact Agility to provide you with the services you select.

First Contact Agility also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

3. How will First Contact Agility use the information they collect about me?

First Contact Agility will use your personal information for a number of purposes including the following:

• For providing services to you in the way of sending goods to your address.
• IP addresses are used to identify the location of  users, the number of visits from different countries and also to block      disruptive use; and
• To analyse and improve the services offered on First Contact  Agility. e.g. to provide you with the most user-friendly navigation experience.

Where First Contact Agility proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

4. When will First Contact Agility contact me?

First Contact Agility may contact you:

• in relation to the order you have placed on the website to ensure that First Contact Agility can deliver the services to you;
• where you have opted to receive further correspondence;

5. Will I be contacted for marketing purposes?

First Contact Agility won’t contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.

6. Will First Contact Agility share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

7. Changes to Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to any First Contact Agility website. The date of the most recent revisions will appear on this page.

8. Contacting First Contact Agility about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

First Contact Agility

74 Manchester Road 
Deepcar 
Sheffield 
S36 2RE

Tel: 0114 2881792

GDPR Specific Policy

As a commitment towards the privacy of our customers and website visitors we have put in place, for all to see, our privacy policy. The details included are also inline with the General Data Protection Regulation (GDPR) European Law 25 May 2018.

General Aspects

All data that we receive and store from our customers or visitors to our website (hereby referred to as ‘you’) is done so for the sole purpose of helping you with the specific enquiry you made. Under no circumstances will we pass on this data to a third party.

If you require any further clarification, please use our phone number provided to call for assistance.

Your personal data security

Any data you pass onto us which is personal to you and can directly identify you, such as your name, email address, phone number etc, will be dealt with as securely as possible. This includes the below points;

• Whenever we ask for the data from you we will ask for consent, via our website this is through a positive opt-in checkbox with clear details on
• When you are sending information through our web forms the data will be encrypted via our SSL certificate, which you can see in action through the https:// in our website url
• Our email accounts also use SSL so any email we receive is also secure on our part. To ensure full security you should also make sure that you are sending from your computer securely
• Your personal data is encrypted within our database so it is not human readable and ensures safe storage

Your right to be forgotten

We have in place IT systems that allow us to quickly identify and remove any data held about you, should you wish to be forgotten by us. This is inline with the GDPR ‘right to be forgotten’ and we will comply within the EU specified 1 month period.

If you would like to proceed with the removal of all personal data we hold about you please visit our GDPR removal tool page.